CUSTOMER CARE
Hello Our Beautiful Clients, thank you so much for your incredible patience with our transition over the past few months. Please contact us if there is any division that you are specifically interested in so that we can look at bumping that range to an earlier posting as we are still loading new ranges.
Thank you for keeping Kitten alive during these unforeseen times, we are excited to get back on track:)
Please contact us,
we are grateful to be here for you.
Call us at
063 766 6674
or send us an email to:
RETURN POLICY
Dear Clients, please note that all our products undergo a quality check before dispatching. We do not except returns on our products. There are a some specified products that will have a return policy attached on its product page, eg. handbags, wallets.
These specified products must be reported & returned within the stipulated time period and after undergoing an inspection by our quality control commissioner, which will we then replace the product only in the case of a factory design flaw.
FAQ
Do you provide International delivery?
We do not provide international delivery, only delivery inside the Republic of South Africa.
How do I return an item?
Please contact us via email when your return item falls under the above & below policy.
What is your return policy?
Dear Clients, please note that all our products undergo a quality check before dispatching. We do not except returns on our products. There are a some specified products that will have a return policy attached on its product page, eg. handbags, wallets.
These specified products must be reported & returned within the stipulated time period and after undergoing an inspection by our quality control commissioner, which will we then replace the product only in the case of a factory design flaw.
How do I track my order?
Once your order has been dispatched, you will receive a tracking code via email. You will be able to track your order online according to the instructions on your email received.
What are your delivery options?
We offer a lowered rate delivery for our local Plettenberg Bay clients which is a flat rate of R35 as long as their delivery address falls inside the Town perimeter. Delivery in Plettenberg Bay will take 3-5 week days after your order has been confirmed.
We also have a flat rate for all clients across South Africa of R120 for all orders up to 25kg (that's a crazy load of stuff). Please allow 5-7 week days for order to be delivered after being placed.